Terms & Conditions of Sale at cornflowerblue

Terms and Conditions

styling kids, helping people, protecting the planet

Policy Statements

Privacy Policy

cornflowerblue respects your privacy!

Any and all the information collected on this site will be kept strictly confidential. It will only be used to process your order. Your information will not be sold, reused, rented, disclosed or loaned!

Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.

Return Policy

Safe and Easy - the cornflowerblue return policy

Did you know that ordering with us is SAFE & EASY!

cornflowerblue is committed to offering our customers the best service imaginable. If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the timeframe listed below, in the condition that you received it (tags attached) and we will happily exchange or refund. We will also ship your exchange back to you, for free!

Exchanges (full price items) – 1 month from the date of purchase
Exchanges (sale items) – 1 month from the date of purchase
Refund (full price and faulty items) – 1 month from the date of purchase

Please remember the environment when making your purchasing decisions.

How to make a SAFE & EASY return?

1. Complete the exchange and return on your tax invoice. Please advise:

a. What item(s) you are returning.
b. If you would like to exchange for a new item, what item(s) you would like instead.

How do you get the order back to us?

Returns can be sent from your nearest Post Office. Please apply the pre-addressed sticker to your parcel or write the address:
Po Box 7105 Warringah Mall NSW 2100.

Do you pay for your return shipping?

If your returned item was damaged or faulty or if we shipped the incorrect items will be pay for the shipping back to us plus the shipping for the new item.  If the returned item was what you ordered but you weren’t totally happy with it (colour, size, style) then we ask that you pay the cost of returning the item to us.

How do you know your return been received and processed?

Please allow 5 days to us to process your return. This allows for transit time and processing. We will email you to say we have processed the return and or made the refund.

Can I return sale items?
Yes you can return sale items but only for an exchange, not a refund.

What happens if an item is faulty?
An item is considered faulty if they are received damaged. Please send the item back to us and complete the exchange and return section on your invoice. We will complete an inspection and it we agree the item is faulty we will replace the item if in stock, offer an alternative or credit the customer the full cost of the product,

If you have any further questions please contact us on:

Email: contact@cornflowerblue.com
Phone: 02 99055003

OUR RETURN POLICY - THE FINE PRINT

Items should be returned new, unused and with all cornflowerblue and label garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

SHOES
All shoes must be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without boxes or in damaged boxes may not be accepted and may be sent back to the customer.

SWIMWEAR
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

FAULTY GOODS
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

We will need to inspect the fault and will therefore request that the product be sent back to our office in Sydney, Australia. In accordance with Health and Safety Standards, all products must be washed prior to being returned to us for inspection. Items that are received in an unhygienic condition will not be accepted.  Upon receipt of the product and the original receipt at our head office we will inspect the product to determine if the defect is cornflowerblue’s liability and ascertain what season the product is from. We regret to advise that we will only be responsible for current season defect product purchased from cornflowerblue at full price, accompanied by the original receipt. If it is determined that the defect is our responsibility we will:  

1. Replace the product in the exact same colour/size if in stock or  

2. Offer an alternative product of equal value from the same season if the customer accepts; or

  3. Credit the customer the full cost of the product (including the Post Packaging, Insurance and Freight) as appears on the original receipt, back to the credit card or bank account originally used for payment. Please allow up to 30 days for the credit to appear on your credit card or bank account statement.

Donation Policy

$1 from the sale of each and every product, no matter what its value and including items on sale, will be donated to charity.

The projects we have create and manage ourselves are:

English For Everyone Program
Use It, Love It, Return It Recycling Program
Starter Kits for Beauty Course at Ashudeep Community Centre
Foundation of Love - made for cornflowerblue by the skilled tailors of Mumbai

The charity organisations we provide financial support to are:

Tender Hands Inc
Foodbank Australia

If you receive our newsletter you will be provided with up-to-date details on the money raised and how it is being spent.

Thank you for shopping at cornflowerblue. Your purchases are making a real difference to the lives of women and children in India and Australia.

cornflowerblue Terms & Conditions

In these terms and conditions, “we” “us” and “our” refers to cornflowerblue. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.

 We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

  Registered Users 

1. In order to access the services provided on this website, you must become a registered user. You must complete registration by providing certain information as set out on our membership/registration page. Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration.  

2. You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change. 

3. On registration, we provide you with a password. On registration you agree to pay for our services as set out on our website.  4. We reserve the right to terminate your registration at any time if you breach these terms and conditions.   

Our Website Services

 1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

Children's Protection :

We do NOT solicit or knowingly collect any online information from children under the age of 13 without prior verifiable parental consent. If we receive actual knowledge that a subscriber to the Website is under the age of 13, we will remove all personally identifiable information about that person from our files. We believe strongly that parents should play an integral part in their child's on-line experience and should monitor that activity to ensure on-line sites are respecting their child's privacy. cornflowerblue is committed to the well-being and protection of all the children used in our marketing material.

Pricing

  1. All prices are in Australian Dollars (AUD) and are inclusive of GST. We endeavour to ensure that our price list is current. If you have placed an order, we reserve the right to cancel your order should our prices change. We reserve the right to offer different prices on different channels within which cornflowerblue participates.   

Product Descriptions

 1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.  2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Colour Reproduction 

cornflowerblue makes every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours you see will depend on your monitor/screen, we cannot guarantee that your monitor/screen's display of any colour will be accurate.

  Product Orders 

1. Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.  

2. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website. Although cornflowerblue makes every effort to maintain stock and satisfy our customers, occasionally we may have sold out of certain products, particularly if it is from our Seasonal Collections which is produced in limited edition quantities. In the event that a product ordered has sold out, we will advise you prior to despatch of your order.  

3. Packaging and postage is an additional charge, calculated at time of purchase based on your selection. 

4. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and payment details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

 5. We undertake to accept or reject your order within 7 days. If we have not responded to you within 7 days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.

 8. Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.

 9. All risk of loss or damage to the goods passes to you when we despatch the goods.  

Order Cancellation Due To Error 

1. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.    Supply We reserve the right to refuse to supply any individual or company. 

Product Returns 

1. We undertake to replace any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, please complete the exchange and refund section on your tax invoice.

 2. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card or bank account for the amount initially debited for the purchase including packaging and postage charges.  

Site Access 

1. When you visit our website, we give you a limited licence to access and use our information for personal use.  

2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights. 

3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission. 

4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

  Hyperlinks 

1. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.    

Intellectual Property Rights 

1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.  

2. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.  

Disclaimers 

1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.  2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

 3. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

  Limitation of Liability 

1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.

 2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services and/or product/s we have supplied.   

Indemnity 

1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

  Force Majeure 

1. If a Force Majeure event causing delay continues for more than 30, we may terminate this Agreement by giving at least 7 Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.  Jurisdiction 1. These terms and conditions are to be governed by and construed in accordance with the laws of victoria and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in victoria and you agree to submit to the jurisdiction of those Courts.  

2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.  

Privacy

1. Any and all the information collected on this site will be kept strictly confidential. It will only be used to process your order. Your information will not be sold, reused, rented, disclosed or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.

2. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.  